Problem solving

have you had problems with a casino or poker room? there are some problems with non -payout, bonus that does not come, do not answer from support, Closed account and other.

sometimes it's the player's fault other times the casino. often it is a misunderstanding or Lack of information from one of the parties. Our experience is that most problems are solved.

Contact Casino's Customer Service

when a problem arises, you should first and foremost the casino. some offer norwegian support, but most people only offer english support. it can be a bit problematic if you are not completely steady in english. It is important that you try to write as correctly as possible. Do not use unfinished language.

go to the casino's website and find support the possibilities. everyone usually has email or telephone. some have live chat which is often the fastest way to get help. Contact support and describe your problem. Always want to include your username and your full name.

Here's a bit you should think about when ing the casino:
if you use a free email address like hotmail or yahoo mail, you should add the casino email address in your list of secure mailing addresses. if not it ends up in the spam filter. Feel free to use another address if you have access to it.

sometimes the casino asks you to submit some documents. this often happens by withdrawal. it is a little annoying, but it is for safety reasons. including so the right person actually gets their winnings. submit by email, fax or letter. It is important that the casino receives the right information and that it is the right address of the documents. Get confirmed that they have received your documents.

sometimes the bonus does not come. it is often because you have not done what the casino describes that you should do. often it is important that you do things in the order the casino describes. If you make it wrong, you may not get your bonus. Ask support, some casino then gives you the bonus a little later.

if you create multiple accounts in a casino to get a bonus several times, etc., there are almost always problems. it is not legal either. casinos also do not like those who just just play the playing requirement and take out the bonus. possibly user Different techniques to meet the requirement without risk. If you do any of this, the casino can take your bonus and gain.

remember to read conditions for bonuses and the casino itself and learn the rules of the game before ing support. Remember that you have accepted these terms already when playing at the casino.

Look at what the casino answers you.

if you do not get an answer or if you disagree with what the casino answers you, you can move on. Write to the casino first again. If it does not help, there are other ways to resolve the matter.

Here's how you go:

if you play at an ecogra approved casino (most microgaming casinos + someone else), you can this non-profit organization that sets standards for online gambling And is the player's lawyer. Here you will find a complaint form.

Is it a Playtech casino you can use This form If you have a complaint.

do you play at a casino with a license from malta (very many have just it! for example, betsson, betsafe, mr green, betway +++) can You complain to the Maltese license authorities. They have their own player complaints and they solve most cases. Read more about it here!

Does the casino have a license in the UK can you complain to Gambling Commission her.. If the license is from Alderney you can complain to Gambling Control. hvis lisensen er fra kahnawake(canada) kan du klage HER.

or you can us here at the norwegian casino guide. we have s in most casinos and poker rooms. we can therefore send an inquiry to our to help you. Our experience is that most cases can be resolved, but of course we cannot guarantee the outcome.

if we think a player is being treated poorly, we include it in our assessment of the casino. It has also led to the casino being put on our "not recommended" list.